Senior Design Researcher / UX Researcher 2017-12-31T00:27:27+00:00

Senior Design Researcher / UX Researcher


Chicago, United States
Posted November 19
If you are interested in this opportunity, please email your resume to colleenf@thesmartdept.com.

The smartdept. inc. is in search of a Senior Design Researcher to do a 2 year project for a global retailer in their Chicago office. If you are energetic and passionate about shaping the evolving landscape of digital solutions to support both internal team members and customers alike, this position may be for you!

The role of the Senior Design Researcher is critical in interpreting and translating the behaviors, attitudes, and needs of a range of end-users into actionable insights, opportunities, and recommendations to prioritize requirements, improve workflow and engagement, and enhance experiences within and across employee-facing digital solutions.

This individual needs to be a user and research advocate throughout the user-experience lifecycle, supporting an omni-channel business and influencing employee and customer interactions across mobile, and in-store experiences. In this role you will work hand-in-hand with partners in Product Management, UX Design, Market Research, Analytics/Customer Intelligence, Strategy, and Engineering to help create and test solutions that drive value for the business and end user.

This role demands an individual who is:

•Dedicated, empathic, and entrepreneurial
•Adept at solving for both near- and long-term experience needs and identifying resulting opportunities
•Excited about and highly experienced in creating and leveraging a wide range of research methods to support the varied research needs and help inform design and experience throughout the project lifecycle
•A natural "people-person", skilled at forging strong working relationships across disciplines and translating the needs, perspectives, priorities, and constraints of all partners into compelling research plans and actionable outcomes

In close partnership with UX Designers and Product teams, the Senior Design Researcher will identify opportunities to uncover and prioritize users' needs and values, evaluate experiences at varying stages of development, and be responsible for research implementation and output.

Key Responsibilities

•Demonstrate an excellence in qualitative research
oManage generative and evaluative user and design research including facilitating team alignment, research planning, execution, analysis, and delivery of results.
oTranslate needs, behaviors, attitudes, and research findings into clear insights, actionable recommendations, strategic opportunities, and guiding principles.
oWork closely with UX Design team to define testing needs and articulate insights and opportunities
oProactively synthesize insights across research activities and phases and distribute throughout project team to drive shared understanding and facilitate empathy for the end-user experience.
oIdentify gaps in knowledge and surface new and strategic opportunities for continued research, evaluation, and understanding.
•Build collaborative partnerships and be a trusted advisor to the Product, Business Analysis, and Development teams and stakeholders

  • Partner with User Experience Design to ensure solutions fall within the intersection of business goals, user needs, and technological constraints.
  • Drive engagement in research activities with key business partners and promote adoption of broad set of research methods.
  • Maintain project engagement – and continue to represent the end-user – throughout development to ensure a customer-centric experience
  • Work closely with UX Design team to evangelize User-Centered Design best practices

Attributes & Qualifications

•Be well-versed in the digital (adaptive web, app, and kiosk) space; experience with store-based research and/or employee experiences a definite plus!
•Have 3+ years of experience in a similar role and / or user-centric design environment.

Job Type: Contract

Salary: $40.00 to $60.00 /hour

If you are interested in this opportunity, please email your resume to colleenf@thesmartdept.com.