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smartdept. inc. gets smart(er)

We’ve made some changes at smartdept. inc., and we’re so happy about them, we want to shout from the rooftops. Or at least here in this blog post.

We’re so pleased with these tweaks, we’ve taken to calling ourselves the smart(er)dept. inc. And when we’re that proud of something, we figure it’s wise to let people know what we’re up to. So, after emailing our key contacts the following news, we lifted the juiciest bits and plunked them into this blog post. (Bonus: referring people to this post may help keep our smarties from getting hoarse when talking with candidates or clients.)

Here are a handful of changes we think you should know about!

Improved Candidate Benefits – We’ve changed our Blue Cross and Blue Shield healthcare enrollment waiting period to 90 days, down from 12 months. I think it goes without saying when it comes to healthcare, offering it sooner is smart(er). We also offer 401(k) through Merill Lynch, but we’ve been doing that for a while now.

Organizational Changes – We’ve added both speed and power to the lineup! April Levins has joined our team as Accounting and Operations Manager. She is diligently working to improve many of our internal processes. Mindy Marvin has also joined our team as National Director of Sales and Strategy. Mindy is working alongside us to help grow our national presence and create strategies to support our growth.

Electronic Timecard and Approval System – Okay, so it’s not that revolutionary. But, technically, it does make us smart(er).

Recruiting Philosophy – We’ve changed our recruiting philosophy, too. I KNOW! Under this updated model we offer the same boutique approach to service locally, while adding the ability to source and recruit nationwide. (Yup, we’re fancy.)

smartdept. inc. Strategy – If explained in detail, this would most likely draw a close comparison to the effects of tryptophan on Thanksgiving Day. Just trust me, it’s smart(er).

If you’d like to find out more about how we’ve gotten smart(er), feel free to drop us a line at getsmart@thesmartdept.com. I’m confident that the minutes we spend together will be a wise investment of your time (see how I didn’t use the term smart(er) there).

Grand Rapids – On the Road to Success

Opening an office in a new market has been adventure. Now five months into the process with a few freelance roles under my belt and a couple direct hires – I would love to share the methods I have been utilizing to become a successful recruiter, and grow our brand in this new market!

1. Networking – it is all about networking, people! Grand Rapids is very unique in the way that it is all about “who you know”, well I want to know EVERYONE!

  • Meet EVERYONE – It is crucial to build relationships and truly put yourself out there. Networking has been a huge chunk of how I have met clients and candidates alike. There are tons of different ways to network – virtually on social media, monthly or weekly meet-up groups, formal and more casual happy-hour events, alumni events, and events created specifically for creatives. I have attended them all – even a web development group where I felt completely foreign when they were talking “shop”, but found some awesome talent that has spread the word about us!

2. Utilize ALL relationships for growth – it doesn’t matter if I knew this person five years ago from college or met them six weeks ago in the coffee shop, I have noticed that it is an absolute must to connect with everyone I can (and I’m not shy about it either)! This community is so eager to help others. They love spreading the word about openings to their friends, colleagues, and students! I have had a blast meeting new people and appreciate all their support as we continue to grow.

3. Consistent Customer Service

  • Quick response time – One of the most successful practices I utilize is quick and consistent response times to both clients and candidates. The appreciative feedback I receive from them reminds me how important it is each time. Even if I respond letting them know I will reply later, they feel much more comfortable.
  • Willingness to go above and beyond – With the partnerships I have made so far – no questions asked, I go above and beyond to make any connection, answer any question, and support them through the interview or hiring process. With the candidates, I do my best to support them by assisting with resume edits or supplying them with ways they could build upon a certain skillset. I also invite my candidates to attend networking events with me, and they love it!
  • Strong and friendly communication – Communication is key in this market! Our clients like to move at their own pace; some really fast and others like turtles. I connect with the candidates often to keep them engaged and their spirits up reassuring them that the position is still moving forward or has taken a pause. Throughout the process, I found that most of my candidates are AWESOME! So, I prefer to check in with them to see how they are doing, or if they have done anything exciting lately, too! Consistent client check-ins have proven to be successful as I have snagged a few recent freelance roles from simply saying ‘hi there! Hope you’re doing well…’.  KEEP EVERYONE ON THE SAME PAGE.

4. Source, Interview, Source, Source, Interview! This day to day here for a consultant may look a bit different because I spend A LOT of time sourcing, and A LOT of time interviewing.

  • My goal has been to interview 10 or more candidates a week. I enjoy meeting the candidates in person because they are able to put a face to a name, feel us out, and I instantly have an idea of where I could see them being placed in the future.
  • I really enjoy sourcing, and playing with the multiple ways you can find talent! Of course LinkedIn Recruiter is my best friend, but I find a lot of great talent through my networking group websites! Grand Rapids can feel quite small at times, and it can be a challenge to find multiple candidates for a specific niche, so I pull from other markets like Kalamazoo or Detroit. Adding those areas into my search and sourcing process actually landed me an amazing candidate that made the physical move for a full-time position in Grand Rapids!!

Overall, these past five months have been fantastic! Things are really starting to get moving on the client front with the help of our new business development consultant, Colin. If we continue to provide top of the line customer service and present top talent, we will definitely reach our goals, and perhaps surpass them!

– from the desk of smartdept. inc. Creative Consultant, Hannah Morgan