Lead ECSA for Enterprise Epic Support

Grand Rapids, MI
Contract - Remote / Full time

smartdept.inc. is searching for a Lead Epic Client Systems Admin (ECSA) for Enterprise Epic Support for a Michigan-based healthcare organization. The ideal candidate will come with 3-5 years of experience. This is a full-time, fully remote 8 month contract opportunity that has the potential for extension. The pay for this position is expected to be $70-85/hour depending on experience.

 

Under minimal supervision, the ECSA is responsible for research, design, installation, integration, support and optimization of a variety of technologies as a part of the IT infrastructure and applications environment. Designs, implements and maintains high performing, highly available systems to meet the customers' functional and cost requirements, as defined by the overall system architecture specifications and in accordance with the service level and/or operation level agreements. Performs work on new project installations, system/infrastructure upgrades, and system/infrastructure performance management. Contributes to process and system support documentation. Competent to work with systems and infrastructure within a diverse technology portfolio, but at times requires guidance from others.

 

What You’ll Do:

  • Under minimal supervision, works with customer specifications and budgets to develop both critical and non-critical systems that are a part of the client's technology infrastructure.
  • Provides technical risk assessment of system readiness for operational turnover. Researches emerging technologies, standards and system trends that align with customer requirements and Information Services (IS) architectural standards related to assigned projects, support responsibilities or strategic initiatives.
  • Participates in project planning and execution, related to system architecture, design, integration, testing and implementation.
  • Analyzes system requirements and constraints to engineer technical solutions that meet the needs of the business, across multiple dimensions. Designs solutions that can be operationally implemented and supported within current organizational structures or defines new operational and support structures. As a project team member, responsible for assigned project tasks, as well as schedules, change control and project-related status reports. Coordinates work with team members, as required, to ensure successful delivery of all technical aspects of assigned projects.
  • Participates in the operational support for assigned systems, including the creation of written support documentation, and facilitates knowledge transfer between teams and individuals involved in support.
  • Responsible for the resolution of implementation and support issues, and collaborates with support teams to troubleshoot and resolve escalated Incidents and problems, using established IS procedures for problem and situation management. Participates in the creation of relevant technical and support documentation.
  • Maintains knowledge of end user devices and integration with equipment, networking concepts (such as TCP\IP, WINS, DNS, DHCP), Windows Server and Desktop platforms, Enterprise Directories, storage subsystems and relational databases.
  • Responsible for coordinating technical aspects of your implementation including Epic technical components and technical infrastructure (systems, network, hardware, etc).
  • Install, configure, maintain, and upgrade all Windows-based Epic applications and services, such as Hyperspace (including Hyperspace Web), Epic Print Service, Interconnect, MyChart, BCA PC, Web BLOB. Maintain Workstation, Printer and Print Group Records in Epic.
 
What You'll Need:
  • VMWare (VDI, VSI) Required
  • Microsoft Server Operating System Required
  • Linux Preferred
  • Required Associate's Degree or equivalent
  • Preferred Bachelor's Degree
  • 2 years of experience typically gained through skills/knowledge/abilities Experience in systems engineering (designing, implementing and supporting system and infrastructure services), with exposure to the complete systems development lifecycle (requirements gathering, design, development, testing, implementation, support and service level measurement) Required
  • Epic web application software such as EpicWeb, EpicCare Link, PlanLink, MyEpic, OutReach, and MyChart
 
We will send an email to confirm receipt within one hour of receiving your application. If you don’t hear from us soon, please check your spam filters for an email from applications@thesmartdept.com.
 
Lead ECSA for Enterprise Epic Support (6740)
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