Digital Project Manager

Grand Rapids, MI
Contract - Hybrid / Full time
smartdept.inc. is searching for a Digital Project Manager for a client located in Ada, MI. This is a full-time, 12 month contract opportunity. This is a hybrid position, where the candidate can work remotely but must be available to come on-site twice a week. The pay for this position is expected to be $25-30/hour.
 
What You'll Do
  • Coordinate all outbound communications to the field for US, Canada, and Dominican Republic, including routing for external board review, routing via Workfront for stakeholder review/approvals, and providing final English HTML for the translation team.
  • Lead weekly Production team meeting and provide updates on workload and status of email campaigns.
  • Manage the workload and schedule of the Digital Content Specialists/production team (provide daily/weekly priorities and schedules for the team).
  • Primary liaison between creative project management team, stakeholders, agencies, and email production team for all email-related requests.
  • Attend download meetings to ensure creative agencies and CPMs meet email production team needs.
  • Represent external communications requests at stakeholder meetings to align content across platforms.
  • Provide communication and notifications to multiple internal teams and team members for email status e.g., emails sent that day.
  • Ensure all necessary items (HTML, PDFs, links, images, etc.) are provided for all email jobs delegated to the production team.
  • Conduct in-depth quality assurance of all emails in each language, for all ANA markets, including checking all links, artwork, videos, etc. for proper functionality prior to sending.
  • Provide insight and explanation to stakeholders on email platform capabilities (what can we and can’t we do with email modules, links, etc.).
  • Write creative briefs for CRM email campaigns and give final approval of content in partnership with CRM strategy lead.
  • Maintain a document of Standard Operating Procedures for the Digital Content Specialists responsibilities related to the creation and production of marketing, sales & communication led emails.
  • Serve as the back-up creative project manager for all crisis and rush requests (could include emails, message center, Pendo, etc.).
  • On call every end-of-month for email communications to the field.
  • On call 24/7 to coordinate necessary urgent communications per established protocols.

What You’ll Need: 

  • 2-3 years experience in coding and maintaining HTML email templates.
  • Experience managing creative projects.
  • Strong technical aptitude with a working knowledge and understanding of HTML/CSS and responsive design are required.
  • Ability to work in an agile, fast-paced environment with a high degree of initiative and self-motivation.
 
We will send an email to confirm receipt within one hour of receiving your application. If you don’t hear from us soon, please check your spam filters for an email from applications@thesmartdept.com.
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