Account Manager

smartdept. inc. is searching for an Account Manager for a Creative Agency client in Grand Rapids, MI. The ideal candidate will have 3-5 years of experience in an agency environment. This is a direct-hire opportunity and candidates must be local to Michigan or Illinois. The pay for this position is expected to be $65,000 - $75,000 per year based on experience.

What You’ll Do:

• Lead point between agency and client partners
• Manages day-to-day agency operations of client projects and/or campaigns
• Proactively learns clients’ business
• Provides great client partnership by managing expectations, identifying opportunities, and is able to effectively communicate clear direction
• Manages project lifecycle from start to finish: project brief, kickoff, internal reviews, client reviews, organization of client feedback and final hand-off of files, campaign reporting
• Be the brand steward that will scrutinize and proofread all deliverables before delivery and production
• Handles admin/paperwork and maintains digital files on all client activities, their competitors and their industries; maintains client correspondence, meeting minutes, project estimate approvals, drafts, etc.
• Ensures all deliverables have been provided to client or vendor accurately, on time and within budget
• Assists with client billing and reporting
• Participates in the development of SOW’s and any client-facing documentation
• Works with senior staff and leadership on account strategy
• Participates in agency new business efforts

What You’ll Need:

• Minimum of 3–5 years of professional experience working in digital marketing or advertising, preferably within an agency environment.
• Bachelor’s degree and agency experience strongly preferred
• Experience working with clients in the Financial or Manufacturing Industries strongly preferred
• Strong relationship management, organizational and project management skills
• Is able to work constructively with a variety of internal teams and business groups, including designers, writers, front-end developers, SMEs, strategists and project managers
• Possesses excellent oral and written communication skills, both internal and client-facing
• Is able to identify opportunities for growth and incremental opportunities with client partners
• Keen attention to detail and budgetary restraints
• Full awareness of creative and development processes and techniques – including digital platforms
• The willingness to stay on top of relevant trends and develop ideas
• The ability to work as an authoritative figure within a busy team
• Proficient in MS Office