Sr. Cardmember Communications Channel Strategy and Reporting Specialist
Chicago, IL
Lincolnshire, IL
Contract - Hybrid / Full time
smartdept. inc. is searching for an Email Marketing Specialist for a Communications Channel Strategy and Reporting opportunity with a credit card and banking institution client of ours located in Riverwoods, IL. This is a full-time, hybrid, contract opportunity, that will require coming into the office 3 times per week at the Riverwoods or downtown Chicago office locations. This is a 6-month contract opportunity that has the potential for an extension of up to 18 months. Pay for this position is expected to be $47-$60/hr depending on experience level.
This position is responsible for managing communication strategy within the legal letters channel (print and electronic) delivering a best-in-class customer experience to business partners. This employee will review all letter requests, assist with prioritization, promote system modernization as well as continuously improve channel processes. This role liaises between Marketing and Technology departments, assisting in the creation, modification, and testing of customer-facing letters. Responsibilities also include the creation/execution of management reporting, content reviews, and streamlining department processes
What You'll Do:
- Consult with business partners across the enterprise on channel messaging strategy
- This includes the intake of new and existing change requests; requiring strong strategic thinking to understand the business owner and their needs
- Develop strong knowledge of the competitive landscape and customer irritants
- Collaborate with agile teams and initiative owners to follow through on business priorities and visions
- Collaborate with business partners to create, modify, and test letter changes (if applicable)
- Conduct reviews to ensure assets are in compliance
- Standardize training materials and internal processes
- Manage department reporting including team scorecards and issues logs
- Control execution lead for ongoing copy approval compliance, strategy for inserts (in Letters), procedure compliance, and post letters install validation
- Provide status updates to the business and management
What You'll Need:
- A minimum of 2+ years of experience in Marketing, Financial Services Marketing, Communications, Content Strategy and/or similar area
- Experience managing end-to-end email campaigns will be highly beneficial for this role
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Bachelor's degree in Marketing, Business, or Communications (preferred)
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In Lieu of Education Experience: 4+ years of work experience in Marketing, Financial Services Marketing, Communications, Content Strategy or a similar field is required
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- Experience with the creative side of campaign creation: development and execution (preferred)
- Some copywriting experience may be beneficial in this role; the employee will not be writing the communications though they will be reviewing the campaigns to ensure they meet the needs of assigned business partners
- Risk management experience (preferred)
- Moreso pertaining to risk mitigation: creating procedures and controls: key areas that need to be adhered to
- Experience with Workfront (beneficial, not required)
- Experience with Visio or another similar platform to map out ideas, and monitor the flow and movement of a project (beneficial, not required)
- Solid understanding of Microsoft tools such as Word and Excel
I am interested in this job.