Brand and Creative Account Manager

smartdept. is searching for an Account Manager for a medical appliance development client located in Sunnyvale, CA. The ideal candidate will come with 5+ years of experience. This is a full-time, hybrid (2 days/week), 7-month contract opportunity that has the possibility of extension or conversion. Compensation for this position is expected to be $50-$70/hour depending on experience level and fit. 

We are seeking an experienced and dynamic Account Manager to join a new Account Management function within Creative Operations. The Account team will serve as a key link between the Brand and Creative (B&C) team and our client's business units and regions. Deeply embedded in our client's businesses, customers, and goals, they’ll bring our team upstream in planning and strategy, help shape the approach and the work, and develop and align teams to briefs. The Creative Operations function within Brand and Creative focuses on project and account management and optimizing processes, tools, and talent. 

What You’ll Do: 

• Immerse and embed in clients’ business, customers, and goals, informing a POV on creative and marketing strategy
• Develop project briefs and GTM plans with stakeholders and drive alignment to them throughout B&C’s project lifecycle
• Connect dots in execution, advise and guide toward omnichannel content
• Support stakeholders in thinking through targeting, building campaigns to drive to targeted channels and outputs
• Track and report on project and line of business status, updates, and priorities
• Identify opportunities for creative solutions
• Have a strategic and operational mindset, helping advise on stakeholder budgets and other business
• Drive and up-level communications and presentation materials
• Influence across, up and out - navigating sensitive stakeholder relationships and creating visibility to B&C leadership
• Be knowledgeable about stakeholders’ business, key issues, competitive situations, industry trends, and the projects assigned to the B&C team as well as other communication partners

What You’ll Need: 

• 5-10 years of progressive account/program/marketing or campaign management experience in an in-house creative group, creative agency, or similar environment
• Experience in global brands, in-house, or agency roles within creative, marketing, or integrated communications teams; managing clients and integrated in-house or agency teams through content planning, creative concepting, and production
• Highly skilled in negotiation and ability to find common ground between groups required
• Ability to lead and thrive in dynamic environments, passionate about driving success through positive relationships and operational excellence
• Superior scope/budget stewardship, time management, organization, and prioritization skills
• Proven ability to work in a robust and agile environment, while consistently paying attention to accuracy and quality of work
• Measurable experience managing creative workflows across print, video, digital, and experiential tactics
• Proficiency in project management tools such as Workfront and Jira preferred
• Exceptional communication and negotiation skills, able to convey high-level concepts and business direction
• Strong problem-solving skills and the ability to navigate ambiguity