(via nytimes.com) – How do you respond to colleagues who complain about your helpfulness or criticize you for being helpful?

You might approach a colleague and say: “When I did X, I was trying to be helpful. Can you help me understand why you interpreted it differently?” From there, the goal is to make sure that you’re using the same data, and exchange advice on how to approach these situations differently in the future. For more details, read about the ladder of inference and check out “The Fifth Discipline Fieldbook,” by Senge and colleagues.

Any advice on dealing w an extremely loud phone talker in an open office?

Read the rest here!